We need to free-up the email, and then, we can change or delete it. My email has a 34 megabyte attachment, that's pretty big. I'll provide options for larger files later in this video.ĭouble-click the email and you get an error. Your email provider may block emails with attachments larger than a size they specify.įor general email performance, it is not recommended that you send an attachment larger than a few megabytes. To send the email, double-click it, and click Send.Īn email can also get stuck in the Outbox if it has a very large attachment. The email's properties, such as To and Subject, changed from an italicized font to a regular font, and Sentis set to None. This changed the status of the email, and it, therefore, wasn't sent. Perhaps, you opened and closed the email while it was in your Outbox, instead of opening and then sending it. It has not been sent.Įmails might get stuck in your Outbox for a number of reasons. You sent an email a while ago and it is still in your Outbox. Click it to connect (the button turns white) and click Send All.
Click SEND/RECEIVE and look at the Work Offline button. Messages also get stuck in the Outbox when you click Send, but you are not connected. In Task Manager, click the Processes tab, scroll down to outlook.exe, and click End Process.Īfter Outlook closes, start it again and repeat steps 2-3.Īfter you remove the attachment, click SEND/RECEIVE > Work Offline to deselect the button and resume working online.
If Outlook doesn’t close, press Ctrl+Alt+Delete and click Start Task Manager. If an error tells you Outlook is trying to transmit the message, close Outlook. Just select it and press Delete.ĭrag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). When a message gets stuck in your Outbox, the most likely cause is a large attachment.ĭelete the message.
Watch this video to learn how to send or delete stuck mail.įix messages that are stuck in the Outbox The usual cause for stuck mail is a large attachment. Send mail stuck in your Outbox, or delete it. Outlook Repair Toolbox - one of the accessible tools on the market, as a variant in case you can’t recover. multi functional user community where you may discuss methods and cases of. If steps above don’t work or you need to get more variants of. (Essentially, you’re deleting that outlook.ost when you drop your mail profile.) Now, start Outlook and it will create a new profile, where you’ll configure the server with the information you wrote down previously.
Open Mail in the Control Panel and before you delete your profile completely, write down the server settings! There’s no need to worry about backing up your mail as it’s stored on the Exchange server. Shutdown Outlook completely, including any runaway outlook.exe processes in the task manager. Because if the repair finishes successfully and Outlook still bombs, you’ll need to.Ģ. If your file is significant in size, you’ll save a lot of time with the repair operation by not creating a backup. SCANPST.exe will also work, though you’ll have to go digging for your outlook.ost, which should be near c:\Documents and Settings\ %profile%\ Local Settings\ Application Data\ Microsoft\ Outlook\ outlook.ost.
It might be best to search for it with Windows or Google Desktop. I’ve seen this file reside in a number of different locations, mainly within Program Files. Repair the offline file with a Microsoft utility called SCANOST.exe. Any help is appreciated, as we have around 400 active users and we're constantly chasing after this issue.ġ. This is happening with users who have established Outlook profiles as well as new users logging into their PCs for the first time. But other times the problem occurs the next day. Recreating the Outlook profile sometimes fixes the problem for a long time, months maybe. The real issue is that this keeps occurring. The immediate solution is to recreate the user's Outlook profile. You cannot delete either of them it gives a message that this is the default email account. If you look at their Outlook profile, they have two Exchange accounts listed. Lately, many of our users are reporting that their emails are getting stuck in the Outbox. Our Outlook profiles are created automatically by using Group Policy to set a registry key which points to a PRF file with all the Outlook settings. We are running Exchange 2003 SP2 and our clients have Office 2010.